Warranty

50 YEAR VINYL FENCING WARRANTY

Mathos Group Pty Ltd warrants to the original homeowner/consumer that its Mathos Vinyl Fence products will be free from manufacturing defects, subject to certain limitations and conditions as described, for a period of 50 years from date of original purchase. For commercial applications, or any product of a colour that is not white, this warranty is limited to 20 years from date of first purchase. This warranty only applies to vinyl products supplied by Mathos Group, and does not extend to any accessories supplied to Mathos Group made from other materials, including metal or aluminium.

Mathos Group shall not be liable for any consequential damages of any kind, including labour costs for installing or removing product, loss of time, inconvenience, incidental or special damages of any kind, whether or not such loss was caused by negligence, breach of contract or warranty on the part of Mathos Group or its employees, franchisees or agents.

Mathos Group does not warrant that its products are suitable for the secure containment of animals or livestock. The ranch fencing systems are designed to disconnect or break upon any heavy impact, thus lessening the potential injury to the person, machinery or animal causing such impact. Mathos Group, also does not warrant that no injuries will be caused through such an occurrence, as the circumstances of such occurrence are totally beyond its control.

The coverage offered by this warranty automatically ends upon the sale of the property or death of the last of the original owners of the property at the time of installation, unless the warranty has been transferred to the new owner by in writing and payment of an administration fee within 30 days of such sale or death of the last of the original owners.

Limitations

This warranty does not provide protection against failure, defect or damage caused by situations and events beyond normal exposure conditions, including but not limited to:

  1. misuse, abuse, neglect or improper handling or storage;
  2. improper installation by Mathos Group or its contractors, agents, distributors or re-sellers;
  3. use of accessories which do not properly secure the products;
  4. impact of foreign objects, fire, earthquake, flood, lighting, hail, hurricane, tornado , or other environmental acts;
  5. movement, distortion, collapse or settling of the ground or structure on which the products were installed

The fence is not warranted against discoloration or other damage caused by air pollution, mildew, exposure to harmful chemicals or normal weathering from the elements.

Normal weathering is defined as exposure to sunlight and extremes of weather and atmosphere which will cause any coloured surface to gradually fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the fence, the cleanliness of the air in the area, and many other influences over which Mathos Group has no control.

Mathos Group shall have sole discretion to determine, based on reasonable criteria, whether the fence is suffering from normal weathering. If the fence weathers to a degree determined by Mathos Group to be beyond normal, Mathos Group will either repair or provide replacement material, at its option, for the defective fence.

This warranty does not apply to a fence which has been painted, varnished or coated in any way over the manufacturer’s original finish.

Mathos Group reserves the right to discontinue or modify any of its products, including the colour, without notice to the homeowner/consumer, nor shall Mathos Group be liable in the event the replacement material may vary in colour or gloss in comparison to the original product as a result of normal weathering. If Mathos Group replaces any material under this warranty, it may substitute products designated by Mathos Group to be of comparable quality or value in the event the product initially installed has been discontinued or modified.

Transferable Limited Warranty

The 50 years coverage offered under this warranty automatically ends upon sale of the property or death of the last original owners of the property at the time of installation.

This warranty is transferable by the original owner to any subsequent owner of the property on which the fence is installed, provided Mathos Group received a written request of transfer, proof of the original purchase, and $200 transfer fee payable to Mathos Group within thirty (30) days from the date of the real estate title transfer. Failure to request to transfer the warranty to the new owner and pay the specified transfer fee within the specified time will relieve Mathos Group of any further obligation under this warranty.

What the Customer Must Do

The customer must sign and return the original of this warranty within 60 days of purchase, together with proof of purchase, to Mathos Group at the address below, and retain their copy in a safe place.

Failure to do so will render this warranty, void and relieve Mathos Group of all non-statutory warranty obligations.

The customer must promptly notify Mathos Group in writing of any manufacturing defect and provide proof of the date of purchase and installation, as well as proof of property ownership. All notifications should be sent to:

Mathos Group Pty Ltd,
17 Fabio Court,
Campbellfield VIC 3061

CONTACT US

17 Fabio Court
Campbellfield Victoria 3061

ph: +61 (0) 3 9359 2097
fax: +61 (0) 3 9359 2079

email: sales@mathos.com.au